Usability-study, User-interface, WKO, Learnability, Robustness
Whole Kids Outreach (WKO) is a non-for-profit organization in Missouri that provides low-income families with education and guidance for raising children. We designed a web application for WKO staff members to easily track and record client information. The interface of the web application was designed to be easy to use as well as efficient and straightforward. We conducted a formal usability study, consisting of ten participants, on this web application to simulate the major tasks of an Outreach Specialist staff person, which are: tracking and recording the results of a client visit and tracking the overall progress of clients. A post-test questionnaire was administered to ten participants as well as to five WKO staff members. The answers from the two groups were examined and compared. The usability test targeted learnability and robustness usability principles. Through analyzing the qualitative and quantitative results of the usability tests, we found that this application is efficient, straightforward, and user-friendly.
Research Report, Final Report Form