In this study, we report findings from a sample of students at a traditionally African American public institution in the South on a key retention issue – appealing denial of financial aid. We present background which suggests that the financial aid area is in a period of uncertainty where “good” information may be difficult for students to find. Our findings suggest that the students in our sample were relatively successful in their appeals but that they did not appear to fully realize the influence of college services in helping them to attain the results. We discuss implications and suggest future research.
Zee, Susan M.L.; Fok, Lillian Y.; and Hartman, Sandra J.
"An Examination of the Financial Aid Appeals Process from the Perspectives of Quality Management and Financial Aid Issues,"
Essays in Education: Vol. 17
, Article 14.
Available at: https://openriver.winona.edu/eie/vol17/iss1/14